Resources

General settings for Return Management: 

1. Return/Exchange policy URL -
   
   Link to your return/exchange policy page. This link will be displayed to your customers when they visit the Return Centre.
   
   
2. Return request window -  
   
   Set your Return Window in the number of days.
   
   A return request creation window from the date of delivery of the order. After these many days, return request creation will not be allowed.
   
   Note: Return request window for special product tags works similarly
   
   
3. Support exchange and refund -
   
   Toggle ‘On’ if you support exchange or refund.
   
   
4. Allow exchange with any products -
   
   Toggle 'On' only if you allow exchanges across all your product categories.
   
   
5. Exchange price restriction -
   
   Set whether customers can exchange with products of lesser value or not.
   
   
6. Support return pickup -
   
   Toggle ‘On’ if you support and then select the courier company.
   
   
7. Auto adjust stock on Shopify -
   
   Set if stocks can be automatically adjusted for Shopify or not.
   
   
8. Edit refund amount -
   
   Enabling it will let you edit the refund amount before initiating a refund.
   
   
9. Create zero value exchange order -
   
   When enabled, the exchange order created will have an order price value as zero. Else, original order price value will be used.

‍

Auto Process Configuration: 

‍

Select stage to initiate refund/exchange automatically: 

‍

1. After pickup - Initiate refund/exchange after Pickup from Customer
   
   
2. After delivery - Initiate refund/exchange after Delivery at the Warehouse
   
   
3. After Quality Check - Initiate refund/exchange after a successful QC inspection

‍

Return restrictions:

‍
Add certain tags to your products or order and prevent them from placing a refund or exchange request - create restrictions based on tags

‍

1. Product tag consent -
   
   Takes consent from the customer to ensure that the product tag label is still intact with the product.
   
   
2. Tag “Non Applicable” orders -
   
   Add coupon codes or other order tags that are not eligible for returns. Customers won't be able to place return requests against these orders.
   
   ‍

Like - 

1. Please add lgsy_non_partial tag in your Shopify store product tags for products which are not partially returnable (only applicable for return requests)
   
   
2. Please add lgsy_non_exchangeable, lgsy_non_returnable tags in your Shopify store product tags for products which are not returnable/exchangeable

‍

Configure refund/ exchange reasons: 

‍

Choose applicable reasons from presets. Add your own, if required.

‍

1. Add custom refund/ exchange reason and code -
   
   For example if the refund/exchange reason is “Product not good” then the reason will be “Product_not_good”
   
   
2. Media file required and number of media files required -
   
   Media files (photos or videos) must be provided when this option is selected.
   
   
3. Configure refund -
   
   Ask for bank details, UPI details or coupon generation as a refund.
   
   And if you are integrating Cashfree’s cashgram, share the Cashgram client ID and secret Cashgram API credentials found in the payout dashboard under access control >> API keys.
   
   Also add our server IPs in your cashgram settings. Payout dashboard> access control> IP whitelist. 

‍

Configure return shipping:  

‍

Add one or multiple return shipping methods. 

‍

Reverse order will be created on clicking in Initiate Shipping for a return request. 

‍

Add a return warehouse address for your customers to ship the product to your warehouse. 

‍

It will be displayed to the customers when a certain pincode is not serviceable for reverse pickup.

‍

Note: Return address can either be fetched from shopify or add new (if you have multiple return addresses) 

‍

To add a new address follow the steps: 

1. Please go to Return centre settings

2. Go to Configure return shipping options

3. Add all of your return addresses / warehouse addresses with proper id.
(If you are using Unicommerce please go to Settings > Facilities find all of your warehouse details and add it in our Pragma dashboard with proper facility code.) 

 4. For each return address/warehouse, assign a courier partner with it. You can assign up to two courier partners for a single address.

‍