Our studies show that businesses can see a significant return on their CRM investment, with an average ROI of $8.71 for every rupee spent.
Stratagem and steps that will help you achieve reduced RTO numbers for your brand
RTO in e-commerce accounts for a variety of reasons, but it is possible to optimise logistical solutions to reduce over 20% of them.
RTO is responsible for over 20 crore lost revenue every week in India, and less than 30% of brands have measures in place.
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The return touchpoint is central to the purchase decision; but many retailers still treat returns as an afterthought.
Read about - Part 1: discusses what makes returns pragmatic for shoppers. Part 2 focuses on how merchants make returns pragmatic for themselves.