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AI Copilot in CRM: How Support Agents Can Resolve Customer Queries Twice as Fast
8
min read

Learn how Indian D2C brands can resolve customer queries 2x faster with AI copilots in CRM. Boost agent productivity, cut handle time, improve CSAT, and scale support operations while maintaining personalized service.

October 11, 2025
Measuring the ROI of Marketing Automations: JMS Dashboard Essentials
6
min read

Discover how Indian D2C brands can measure marketing automation ROI with JMS dashboards—track true revenue impact, optimise workflows, and prove every rupee spent drives growth.

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Dynamic Segmentation Without Cookies: Leveraging First-Party Data with JMS
9
min read

Learn how Indian D2C brands can leverage first-party data with JMS to segment customers dynamically without cookies—boost engagement, personalisation, and privacy-compliant marketing ROI.

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How JMS Reduces Campaign Fatigue with Smarter Automation Rules
8
min read

Discover how Journey Management Systems reduce campaign fatigue with smarter automation rules—boosting engagement, retention, and ROI for Indian D2C brands.

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SUStomer Management for D2C India
3
min read

Explore advanced techniques like behavioural analytics and machine learning to detect and manage suspicious customers, minimizing losses for ecommerce brands

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Lazy Customers? Be a Lazy Brand
5
min read

Learn how being a 'lazy brand' can boost D2C growth with automation, mobile-first design, and customer experiences that drive satisfaction and conversions

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Get Triggered: Leveraging Triggered Actions
3
min read

Discover how triggered actions like SLA breach alerts, cart recovery, and user segmentation can enhance D2C ecommerce performance in India, boosting efficiency and revenue.

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7 Steps to Optimise Marketing Automation
4
min read

Boost performance for Indian D2C brands with data-driven marketing automation. Discover 7 steps for optimizing lead generation, retention, and customer engagement.

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The What & The Why of D2C Campaigns
4
min read

Learn how integrating WhatsApp Broadcasting into your D2C campaigns can reduce churn and achieve 98% open rates. Enhance customer engagement and sales efficiently

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Getting in Bed with ₹COD (Cash-on-delivery)
3
min read

Let's dive deep into “Getting in Bed with COD (Cash-on-delivery)”, and the data-backed reality of COD and why it’s slowly becoming the frenemy of ecommerce.

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