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AI Copilot in CRM: How Support Agents Can Resolve Customer Queries Twice as Fast
8
min read

Learn how Indian D2C brands can resolve customer queries 2x faster with AI copilots in CRM. Boost agent productivity, cut handle time, improve CSAT, and scale support operations while maintaining personalized service.

October 11, 2025
Measuring the ROI of Marketing Automations: JMS Dashboard Essentials
6
min read

Discover how Indian D2C brands can measure marketing automation ROI with JMS dashboards—track true revenue impact, optimise workflows, and prove every rupee spent drives growth.

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Dynamic Segmentation Without Cookies: Leveraging First-Party Data with JMS
9
min read

Learn how Indian D2C brands can leverage first-party data with JMS to segment customers dynamically without cookies—boost engagement, personalisation, and privacy-compliant marketing ROI.

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How JMS Reduces Campaign Fatigue with Smarter Automation Rules
8
min read

Discover how Journey Management Systems reduce campaign fatigue with smarter automation rules—boosting engagement, retention, and ROI for Indian D2C brands.

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Lowering return abuse rates before 2024
20
min read

Ensuring a generous return policy is crucial, but there are instances where customers exploit or engage in outright fraud, leading to significant costs for your business.

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Measure the ROI of Your Omnichannel CRM Investment: Essential Guide
12
min read

Unlock the secrets to measuring the ROI of your Omnichannel CRM investment. Essential strategies for D2C businesses in India

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Steps to Handle a Return to Origin Cases
15
min read

Reduce RTO losses in e-commerce! Learn how to handle Return-to-origin cases with proven strategies to improve order success and reduce return rates

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How to Minimize Return to Origin (RTO) Shipments in E-Commerce
15
min read

Learn effective strategies to minimize Return to Origin (RTO) shipments in e-commerce. Reduce revenue loss and improve logistics with our guide.

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What is RTO in Ecommerce?
15
min read

Learn what RTO (Return to Origin) means in e-commerce, its causes, and how it impacts your business. Discover actionable tips to reduce RTO rates and improve profits.

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Optimizing Return Customer Touchpoints: Strategies for D2C Success
7
min read

The return touchpoint is central to the purchase decision; but many retailers still treat returns as an afterthought.

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