Every customer has their own preferences when it comes to what they want or need.
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And the responsibility of identifying what the majority of those prefer lies at the hands of Brands.
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Whether you choose something that is widely in use, or you decide to try out everything on The Ecommerce Checkout Platter.

Ecommerce Checkout Best Practices: 10 Tips for Success (2024)

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Based on these essentials, there have been various Checkout approaches taken over the years in the world of Ecommerce. Implementing a Brand Personalised Checkout System can significantly enhance customer loyalty and satisfaction. So, let’s dive deep into Ecommerce checkout solution below:

Steps to improve your Ecommerce  checkout experience

Ecommerce checkout solution and checkout problems are currently used and have proven to improve customer satisfaction.

• The Multi-Step Checkout
• The 1-Page Checkout
• The 2-Step Checkout
• The 1-Step Checkout and
• The 1-Click Checkout

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The definition of each method is clear through the moniker provided, but let’s take a look at what they have to offer in detail - their Pros & Cons.

Note - One must also understand that the choice of integration comes from running multiple checkout scenarios simultaneously in order to run A/B testing to determine the most suitable and efficient Ecommerce checkout solution for solving ecommerce checkout problems for your brand that suits your customers.

More Importantly - Pragma allows you to set-up how your customers checkout through your online store. This feature can significantly reduce ecommerce abandoned checkout rates by providing a seamless and efficient checkout experience. It’s no biggie!

The Multi-Step Checkout

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This is the default checkout provided by most brands, 52% to be specific.
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And each step involves entering data and/or choosing respective options based on product and other specifics.
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Upon completion of a step, the user simply selects Next to proceed to the next step in your checkout process. Which is generally 4 or 5 steps.
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Your Details - Shipping Method - Payment Method - Confirmation

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This method is also referred to as the Accordion Checkout - In the accordion-style checkout flows, the just-completed step closes and the new step appears – hence, the name “Accordion”. 

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PROS

• Compact: The appearance of being compact makes it user-friendly as they would perceive the checkout process to be easy.
  This is achieved through a drop-down/collapsible setup or the process bar that indicates the number of steps involved and not leaving it to the user’s imagination.
• Edit: The entered data could be reviewed any time with ease
• Auto-fill: Consumers who have logged-in previously will find the fields filled out, making it a 1-time effort.

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CONS

• Prone to error - the back-button behaviour may misalign to that of the users’ expectations.
  For example, the back button could lead to the cart or the product page while a drop down arrow is used to view the previous steps
• Complex implementation - involving a series of steps and making it seamless for UX is not an easy task
• Challenging setup for data tracking - automating data tracking will be difficult with more steps.
• Prone to delay - like the back-button expectations which leads to data-loss as a consequence, meaning, the user would have to repeat the process.
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The 1-Page Checkout

As the term suggests, the One-page checkout process consists of all the fields as mentioned in the Multi-Step checkout process, but with one change - yes, they are laid out in one single page.
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The customers get to enter the data and select their choice options on a single page.
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And all the information and steps are identical to the Multi-step checkout, with one key difference - the user has to scroll to get to the next step on the page or the site must be equipped for auto-scroll..

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PROS

• No confusion : this format brings easy viewing to the users as they can review and edit all entered data on a single page.
• Auto-fill: similar to that of Multi-Step checkout, consumers who have logged-in previously will find the fields filled out.
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  With the advantage being that the user only has to click a button once to confirm the order, whereas in the case of multi-step checkout one has to click next till they reach the final step even though the fields are already filled.

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CONS

• Negative user perception - the one-page form may be perceived as more complicated & longer for users as they are presented with so much information on a single page.
• Complex implementation - Even though one might think the one-page solution might be less complicated than the accordion, it is still similar.
  This is because both have the same number of steps. Just in a different layout.
• Challenging setup for data tracking - similar to multi-step checkout, automating data tracking will be difficult with more steps here.
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The 2-Step Checkout

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This is one of the most popular checkout methods and also the default solution offered by the biggest eCommerce platforms like Magento and Shopify. 

Where they simplify the process into two steps - Customer Information and Payment Information.

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PROS

• Faster implementation: as they come as a default functionality of Magento
• Simplified progress: There is no requirement for a progress bar here as we saw in the multi-step checkout, as users can clearly see there are only two steps.

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CONS

• Tricky editing - if the consumer needs to review or edit their entered information, they will have to go back to the previous page
• Complicated approach - The form and process may be more confusing for some users who are new to the process.
  As it does not provide the extra information/details they may be accustomed to through multi-step checkout.
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The 1-Step Checkout

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The One-step checkout is similar to the One-page checkout.
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They both offer the process in a single page. 
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The difference is that users proceed through the steps horizontally and the outlook of a single step is provided through a fading effect - which essentially fades the previous step until the customer completes the process. 
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Meaning, there’s no need for a “Next” button.
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It is basically a 2 step process disguised as a 1 step process, in a single page.
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Although the one-step checkout system is popular, a declining number of eCommerce stores now use it, including Magento stores.

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PROS

• Ease of use : since there’s no need for the user to scroll through, or click a button to move-on to the next step, this system is a huge improvement.
• Auto-fill: similar to that of Multi-Step checkout, consumers who have logged-in previously will find the fields filled out.

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CONS

• Negative user perception - even though the users need not scroll or click “Next” to move to the next step, they would feel like the process is indeed NOT a One-Step Checkout System if the process is time consuming.
• Complex implementation - the process is camouflaged to provide a perception of ease to the users, thereby making it harder to implement.
• Challenging setup for data tracking - similar to multi-step checkout, automating data tracking will be difficult.

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Finally,

The 1Checkout

Yes, it means exactly what you think it means - a purchase that can be processed with a Single Click.
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One-Checkout button to rule them all. 

One-Method to find customer satisfaction.

One-Click to bring upon increase in sales & abandoned cart conversions.

That's 1Checkout by Pragma.

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How does it work?

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If it's a customer's first time using Pragma’s 1Checkout, they'll be directed to a simple One-Page form that creates a User Account for them in order to enable Pragma’s One-Click Checkout for their next purchase.

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The influence of data -  When a shopper makes a purchase for the first time on any merchant’s site within the system, the details are replicated for brands in the same network.

Meaning, consumers need not repeat the process of entering personal details for any other ecommerce site that offers Pragma’s One-Click Checkout. 

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It’s a 1-time thing !

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Why ecommerce checkout is important‍

        For Customers

• Supports “Buy Now” like in Amazon
• Saves time and effort. Greatly. 
• Guides directly to the checkout page.
• Can skip the ‘Add To Cart’ option entirely.
• Avoid sharing information. NOTHING TO FILL.

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      For Brands

• Supports all product types.
• Maximises sales.
• User-friendly plugin → MORE CHECKOUTS → Increase in revenue

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Over 50% Higher conversion rates

No more waiting, zero hassle.

‍Over 80% shoppers prefer 1-click checkout

No more form filling, zero logins.

‍Over 65% make repeat purchases

No more resetting, zero CAPTCHAs or pAs$w0rds.

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As we said before, Pragma allows you to set-up how your customers checkout through your online store. Take a look at how you can choose your Checkout system.

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What are the standard checkout process steps?

This is something many sellers question, and oftentimes it is also something that stops them from moving forward with the site integration process.

But it is not as complicated as one might think -

Compatibility With Your Ecommerce Site

Your first question should be if the 1-Click/Express Checkout can be integrated with the platform hosting your ecommerce site.

We’re referring to the services like -

• WooCommerce
• Magento
• Shopify
• Wix etc.

Choose The Right Plan To Suit Your Brand

As we discussed, there is the 1-Click Checkout and the Express Checkout, and other customizations that can be rendered into your Checkout Process - and it is upto you to decide one that satisfies your clique.

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Let’s take a look at some of the factors to base your checkout process on -
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• Checkout Time: Will the platform require excessive third-party processing that will slow things down?
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• Total Clicks to Complete an Order: “One-click” needn’t always be one click, brands usually want a series of 3 or 4 clicks to ensure consumers understand what they’re getting into.
  
  As a provider, you can gauge what your audience expects and decide on the number of clicks/stages in your checkout.
  
  Multiple clicks can also achieve a quick checkout when done right, and that’s the Express Checkout.
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• Order Tracking: Even if it takes only a couple clicks to make a purchase, you need to provide the mode of shipment tracking that will be offered; ensure this feature is available when you integrate your Checkout system.
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• Payout Options: Is there instant payment? What are the various modes available? Can you add more options in the future?
  
  These are key for longterm efficiency. Make sure customising your payment system of the checkout is not too complicated before integrating a checkout system.
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• Fraud Protection: Finally, the security. Check for aspects that affect your revenue margin - will your payment provider offer chargeback fraud protection, what are the parameters set up to avoid security breaches, and do they offer any insurance for mishaps on scale etc.

Documentation, Verification & Installation

The last and final step to the integration is to check your documentation, authenticate and apply - in most cases of “Checkout System” installations, it works as simple as adding the application and setting it up.

In other cases, to onboard with a new payment processor, you’d require to sign into an account and to copy-paste some code onto your platform. This is in case White-glove implementation is not readily available.
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Improve conversions with an optimised checkout flow

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Learn about your customers -

• Gain in-depth customer insights
• Find out popular payment methods & origins
• Stay up-to-date on trends
• Compare analysis (holidays, demographics etc)

From the point of intelligence in terms of user activity - 

• Analyse sales, products and customers through various platforms as one-click checkout can be integrated to your social media, ads etc.
• View data related to preferred transactions and payments - categorise products bought through one-click checkout, choice of payment method and more.
• Predict growth through compiled data during different time periods and across different locations.
• Optimise based on shopper behaviour and loyalty

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Learn about your Ecommerce business -

• Explore more in the online payment arena
• Determine conversion flows and evolve
• Review and refine authorisations/settlements/refunds 
• Monitor your expenses accurately

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Can’t get fewer than ’One’

Integrate Pragma’s 1-Click Checkout today

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