Resources

Learn how Indian D2C brands can reduce sale return rates with smart policies, quality checks, and exchange-focused strategies to protect profits and trust.

Discover why “Where Is My Order?” remains India’s top eCommerce query and how proactive tracking, automation, and clear updates reduce customer anxiety.

Learn how Indian D2C brands can build customer trust without deep discounts through transparency, reliability, and exceptional experiences.

The return touchpoint is central to the purchase decision; but many retailers still treat returns as an afterthought.

Read about - Part 1: discusses what makes returns pragmatic for shoppers. Part 2 focuses on how merchants make returns pragmatic for themselves.

Maximize Customer Lifetime Value (CLV) with proven strategies tailored for D2C eCommerce businesses in India

According to our experts, these six marketing & growth techniques are underrated and underutilised by ecommerce brands trying to scale

42% of D2C customers reported making repeat purchases after a good customer service experience, but what do they prefer?

Ecommerce logistics is the collection of processes for acquiring, storing and shipping products or resources, and managing the costs and revenue associated with those processes - but it's not simple.