Return Management System

Best In Class Return Management System

Delight your customers by supporting both refunds and exchanges

Empowering 800+ D2C Brands

Efficient on all counts

Pragma RMS provides a hassle free experience for both the consumers and the businesses, automating the otherwise tedious & manual process

Consumer first  


Branded returns page for your customers to raise return requests

Built as per the brand’s guidelines and custom domain names

Seamless Integrations

Ready integrations with all courier companies to handle reverse shipments

Automatic AWB creation for reverse shipments upon request approval

Consumer first  


Branded returns page for your customers to raise return requests

Built as per the brand’s guidelines and custom domain names

Seamless Integrations

Ready integrations with all courier companies to handle reverse shipments

Automatic AWB creation for reverse shipments upon request approval

Configurable At Every Level

With the most granular-level customizations across the entire return process, Pragma RMS is a powerful automated system to handle
your returns with minimal manual intervention

Media Upload & Verification

Match the customer experience of marketplaces, as well as their QC & vigilance at the same time

Enable/Disable image(s) & video upload for based on reasons for return

Return Window

Configure return windows based on SKU’s, product categories or seasonal sales

Enable or disable return eligibility based on SKU’s

Logistical Intelligence

Completely control the flow of packages based on our rule-based reverse shipment generation mechanism

Map to dedicated warehouses, shipping partners and timings based on SKU selections, all configurable from one single place

Media Upload & Verification

Match the customer experience of marketplaces, as well as their QC & vigilance at the same time

Enable/Disable image(s) & video upload for based on reasons for return

Return Window

Configure return windows based on SKU’s, product categories or seasonal sales

Enable or disable return eligibility based on SKU’s

Logistical Intelligence

Completely control the flow of packages based on our rule-based reverse shipment generation mechanism

Map to dedicated warehouses, shipping partners and timings based on SKU selections, all configurable from one single place

The Complete Returns Management System!

Pragma's returns platform is a complete solution compared to others, and it has helped us improve our CSAT consistently.

Their platform really helps us streamline and automate various steps of returns by having the pickup, exchange and QC done on a single dashboard, which reduces significant time and effort.

We've found an invaluable partner in Pragma, that is truly invested

Yash Gangwal
Founder, Urban Monkey

A no-brainer for lifestyle brands.

We have tried various return tools in the market, Pragma absolutely nails it when it comes to handling returns and exchanges at scale!

They've got the winning formula 🎯

Amar Preet
Founder, Neeman's

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